17. Online Shopping Instructions – Understand how to return an item purchased online.

Reading Passage – Online Shopping Instructions

Instructions for Returning an Item Purchased Online

Return Policy Overview:
If you are not completely satisfied with your purchase, you can return items within 30 days of receiving them. To ensure a smooth return process, please follow these instructions carefully.

Steps to Return an Item:

1. Check Eligibility:
   Ensure that the item is eligible for return. Items must be unused, in original packaging, and accompanied by the original receipt.
2. Initiate the Return:
   Visit our website and log into your account. Navigate to the “Orders” section, find the item you wish to return, and click on the “Return Item” button.
3. Print the Return Label:
   After initiating the return, you will receive a return label via email. Print the label and attach it securely to the package.
4. Pack the Item:
   Carefully pack the item in its original packaging, including any accessories, manuals, or free gifts that came with it.
5. Ship the Package:
   Drop off the package at your nearest shipping location. Make sure to keep the shipping receipt as proof of return.
6. Refund Processing:
   Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

Important Notes:

• Items marked as “final sale” or “clearance” are not eligible for return.
• If you received a defective or damaged item, please contact our customer service for further assistance.

Step 2: Comprehension Questions

After reading the online shopping instructions, answer the following questions based on the details provided.

Multiple Choice Questions

1. What is the time frame for returning an item?
   a) 15 days
   b) 30 days
   c) 60 days
   d) 90 days
2. What must be included with the item for a successful return?
   a) Only the original receipt
   b) The item must be used
   c) Original packaging and receipt
   d) Just the original packaging
3. How will you receive the return label?
   a) By mail
   b) Via text message
   c) Via email
   d) You do not need a return label
4. What should you do with the shipping receipt?
   a) Discard it
   b) Keep it as proof of return
   c) Send it back with the item
   d) Show it at the store
5. What happens if you received a defective item?
   a) You must keep it
   b) Contact customer service
   c) Return it within 30 days
   d) It cannot be returned

Short Answer Questions

6. What condition must the item be in to be eligible for return?
   (Write your answer below)
7. What is the first step you should take to return an item?
   (Write your answer below)
8. How long does it take to process a refund after the item is returned?
   (Write your answer below)
9. What types of items are not eligible for return?
   (Write your answer below)
10. What should you do if you have a problem with a defective item?
    (Write your answer below)

Step 3: Answer Key

1. b) 30 days
2. c) Original packaging and receipt
3. c) Via email
4. b) Keep it as proof of return
5. b) Contact customer service
6. The item must be unused and in original packaging to be eligible for return.
7. The first step to return an item is to check its eligibility.
8. It takes 5-7 business days to process a refund after the item is returned.
9. Items marked as “final sale” or “clearance” are not eligible for return.
10. If you have a problem with a defective item, you should contact customer service.

Step 4: Vocabulary & Definitions

Here are some difficult words and phrases from the online shopping instructions:

1. Eligibility: The state of being qualified to participate in or receive something.
   • Example: “To check your eligibility for a return, ensure the item is unused.”
2. Initiate: To begin or start a process.
   • Example: “You can initiate the return by logging into your account.”
3. Return Label: A label that indicates where the returned item should be sent back.
   • Example: “Print the return label and attach it to the package.”
4. Pack: To place items into a container for transportation.
   • Example: “Be sure to pack the item carefully to avoid damage during shipping.”
5. Refund: The return of money for a returned item.
   • Example: “The refund will be issued to your credit card.”

Step 5: Selfie Assignment

Assignment:
Record a short video (1-2 minutes) explaining the process of returning an item purchased online. Discuss the steps you would take, the importance of keeping the original packaging, and any tips you would share with someone new to online shopping.