1. Booking a doctor’s appointment

Objective:

To enhance listening comprehension skills by understanding how to handle a common real-life situation: booking a doctor’s appointment over the phone.

Part 1: Listening Audio

Instructions:

1. Listen Carefully:

• Play the audio once without pausing. Focus on the details and try to understand the main points of the conversation.

2. Take Notes (Optional):

• While listening, you may jot down any important details or key points that might help you answer the questions.

3. Answer the Questions:

• After the audio ends, carefully read the questions provided below and answer them based on what you heard.

4. Review Your Answers:

• If necessary, listen to the audio again to confirm your answers or fill in any gaps.

Part 2: Objective Questions

1. What is Mrs. Johnson calling for?
2. What symptoms does Mrs. Johnson mention?
3. What was the first appointment time offered by the receptionist?
4. Why couldn’t Mrs. Johnson take the 2 p.m. appointment?
5. What time did Mrs. Johnson finally book her appointment for?
6. What important item does the receptionist remind Mrs. Johnson to bring?

Script of Listening Passage

Receptionist:
“Good morning, Dr. Smith’s office. How can I help you today?”

Mrs. Johnson:
“Hi, I’d like to book an appointment with Dr. Smith, please.”

Receptionist:
“Sure. May I have your full name and date of birth?”

Mrs. Johnson:
“Yes, it’s Emily Johnson, and my date of birth is March 12, 1985.”

Receptionist:
“Thank you, Mrs. Johnson. What’s the reason for your visit? Are you experiencing any symptoms, or is this a routine check-up?”

Mrs. Johnson:
“I’ve been having headaches lately, so I’d like to see Dr. Smith about that.”

Receptionist:
“I see. The doctor’s next available appointment is on Wednesday, October 15th at 2 p.m. Would that work for you?”

Mrs. Johnson:
“Hmm, I have a meeting at that time. Do you have anything available later in the day?”

Receptionist:
“Let me check… Yes, we have an opening at 4:30 p.m. on the same day. Will that suit you?”

Mrs. Johnson:
“That works perfectly. Please book me for 4:30 p.m. on October 15th.”

Receptionist:
“Great! You’re all set for 4:30 p.m. on Wednesday, October 15th. Please remember to bring your health card when you come in.”

Mrs. Johnson:
“Got it! Thank you so much.”

Receptionist:
“You’re welcome! See you then.”

Part 3: Answers to the Objective Questions

1. Mrs. Johnson is calling to book an appointment with Dr. Smith.
2. She mentions that she has been experiencing headaches.
3. The first appointment time offered was 2 p.m. on Wednesday, October 15th.
4. She couldn’t take the 2 p.m. appointment because she had a meeting at that time.
5. She booked her appointment for 4:30 p.m. on October 15th.
6. The receptionist reminds Mrs. Johnson to bring her health card.